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1. Personal Information & Privacy:
1.1. Your privacy is important to us. To better protect your privacy we provide this notice explaining our information practices.
WE RESPECT YOUR PRIVACY!
We treat your information like we want ours treated.
1.2. Your personal information is PRIVATE! All information we receive from you via our web site, email, telephone and in person (name, address, billing information, etc.) and all transactions shall remain confidential!
1.3. We shall NOT sell, release, or give your information to anyone!
A. Two exceptions to 1.3. above:
1. Shall be given to Law Enforcement and our attorney, when necessary for criminal investigation and prosecution of incidents involving you, such as theft, failure to pay, etc.
2. Shall be given to the appropriate authorities when we are served with proper legal documents issued by a Court of Law governed under the statutes of the State of Colorado, or United States Federal Court.
a. These documents shall be verified before we release any information.
b. The information released shall be limited to ONLY what is specified in the legal documents, NOTHING more!
B. Rebel Ranch, a Colorado Corporation, complies with the laws of the State of Colorado and the United States of America.
C. We comply with the guidelines and requirements of agencies we are certified by and the organizations we are members of.
D. We do NOT respond to, nor comply with requests for information from other states or entities, neither foreign nor domestic!
1.4. Regardless of where you reside, ANY and ALL court actions we are forced to take for ranch or personal business, such as recovering money owed us, or for any other reason, shall be conducted within the court system of Canyon City, Fremont County Colorado, or the Federal Court closest to Canyon City Colorado.
1.4.1. In addition to the settlement owed us, All court costs, legal fees, lodging, any costs incurred for travel, fuel, meals and any other expense we incur, shall be included in the case and reimbursed to us.
1.4.2. If we meet with you to discus, or collect fees owed us, any costs incurred for travel, fuel, meals and any other expense we incur in the case, shall be reimbursed to us.
1.5 Our Commitment to Data Security is to prevent unauthorized access, maintain data accuracy and ensure the correct use of information. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from you. This information, including products or services you ordered, are kept in a stand-alone computer, that is NEVER connected to the internet or networked with other device.
1.6. Protecting the privacy of the very young is especially important.
A. For that reason, we never collect or maintain information from those we actually know are under 18 years of age, without parental consent (we speak directly with the parent).
B. We shall NOT sell our products to persons under 18 years of age, without parental consent (we speak directly with the parent).
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2. Sales:
2.1. Orders and requests for our sales items can be made;
A. On the phone. If you receive voicemail, please leave a message. Include your phone number and the best time for us to contact you.
B. By e-mail. Please include your phone number and the best time for us to contact you.
C. Using our on-line shopping cart, when installed on the web site.
2.2. All sales items are listed on our web site "Sales" page and are constantly changing. Because of this, we do NOT publish a catalog. Check the "Sales" page of our web site for the up-to-date information.
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3. Information we collect:
3.1. The following information is collected on initial contact:
A. Your Name
B. Your Company or Business name (if a company or business is ordering)
C. Contact information, i.e. phone number and email address
3.2. The following information is collected for every sale:
A. Shipping address
B. Payment information
C. Any additional information needed to fulfill your order.
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4. Payment:
4.1. All payments shall be in United States Dollars. There are No exceptions!
4.2. Online payments via our web site using Debt and Credit cards shall be set up in the near future. When we are set up with either PayPal and, or a Merchant Account to accept credit cards, additional information will be posted here.
4.3. For telephone and in person orders:
A. We will accept Cash, Money orders, Cashiers checks or Certified bank checks made payable to Rebel Ranch.
B. We apologize for any inconvenience, but due to problems in the past, we are unable to accept personal checks. If you send a personal check, it will be returned to you and your order will not be processed.
4.4. Shipment will be made after the payment is received.
4.5. If service has been performed and/or merchandise shipped/delivered and payment is denied for Non-Sufficient Funds (NSF) or any other reason, any fees the bank charge us, will be passed on to you with an additional charge of $25 plus court costs and legal fees incurred in recouping money owed us. See 1.4.1 and 1.4.2 above.
4.6. All court actions we are forced to take to recover money owed us, or for any other reason, shall be conducted within the court system of Canyon City, Fremont County Colorado, regardless of where you reside.
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5. Shipment:
5.1. Orders are normally packaged and shipped within 5 business days of receiving payment confirmation.
5.2. Due to the amount of orders received between Thanksgiving and Christmas, it could take up to 10 business days to ship your order.
A. We shall strive to make your shipment as soon as possible.
B. Because your satisfaction is very important to us, please allow us the time to ship during our busy season.
C. The shipping companies are very busy between Thanksgiving and New Years and after it leaves us, it could take longer for your shipment to arrive. We have no control of your order once it is in the possession of the shipping company.
5.3. You will be advised if your order is back-ordered, or the shipment is delayed leaving us.
5.4. ALL on-line and mail order items are shipped via United Parcel Service (UPS)! These shipments are based on weight and Zip code.
5.4.1. At this time, shipment via the US Postal Service (Post Office), is NOT an option!
Why is the US Mail not an option you ask?
They have been late and either lost, or damaged too many of our shipments! Their tracking information is not being updated on their web site in a timely manor, or at all. When asked about it, a Postmaster told me they, "don't scan every tracked item at each location." What good is it and why waste money purchasing tracking, if it's not scanned? Because they loose things and can't deliver undamaged merchandise on-time, their lack of up-to-date tracking information and other issues, we don't want to use the postal service.
We have NEVER had any problems using UPS, or FEDEX (it just costs a bit more). They deliver on time and their tracking information is always up-to-date!
 However, if you insist on shipping via the US mail, it is at your own risk! See 6.6 below.
5.5. All shipments shall have a return receipt so we can track them. When ordering, please include your e-mail address so we can inform you of the tracking number when we ship your order.
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6. Refunds:
6.1. If you are not satisfied with the products you purchased from us, please contact us within 5 business days of delivery.
A. The shipping company tracking number shall be used to determine the delivery date.
6.2. Returns must be authorized in advance if you wish to receive a refund.
A. Contact us for a "Return Authorization Number" (RAN) within five (5) business days of product delivery.
B. The Return Authorization Number expires at five (5) business days of issue. If the item to be returned is not shipped within this time frame, returns are no longer authorized and there are NO refunds.
1. A shipping company tracking number is required on all returns to indicate return shipping date.
2. The return items shipping company tracking number shall be sent to us.
C. No returns for refund accepted after five business days of delivery to you, unless an RAN has been issued. See 6.1. and 6.2. above.
D. An RAN is required for refunds. NO refunds on returned products without an RAN!
E. The shipping company tracking number shall be used to determine the delivery date.
6.3. There are NO REFUNDS on eatable products; honey, fruit, nuts, etc.
6.4. There are NO REFUNDS on consumable products; lip balms, soap, etc, unless unused, unopened and our packaging safety seal is secure and unbroken.
6.5. There are NO REFUNDS on beef taken to the processing plant (Butcher).
6.6. There are NO REFUNDS and NO REPLACEMENTS for shipments via the US mail that are lost, damaged, delayed, etc! See 5.4.1 above.
6.7. Please note: Shipping costs are NOT refundable and return shipping is at YOUR expense.
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7. Testimonials:
7.1. If you use our services or purchase our products, we would like to encourage you to send us your Testimonial to be placed on our web site.
7.2. Please limit them to about 200 words, or less.
7.3. To protect your privacy, you will remain anonymous. Unless you authorize the use of your first and last name, you shall be listed as one of the following (your choice):
A. First name, city and state
B. First name, last initial, city and state
C. First initial and state (or if no choice is made)
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8. Rebel Ranch Web Site & email:
8.1. Our website is structured to be acceptable for families and persons of any age.
A. Internal links within this web site are maintained by Rebel Ranch.
B. All outgoing links are maintained by third parties and we have no control of their web site content.
8.2. rebelranch.net automatically forwards (redirects) to rebelranchcorp.com. It's set up that way, because it's easier to remember rebelranch.net and there are fewer letters to type.
8.3. Our web site is secured using an SSL certificate and https:// in front of the site name.
8.4. We are using @rebelranch.net for our company email.
A. If you receive email from any other domain, it is NOT from us.
B. If we change email domains, the domain name shall be posted in section 8.4 (above) and on our web site "Contact" Page.
C. See number 9 below for our policy on SPAM.
8.5. It is against our company and personal policy to send any pop up/under advertisement with our web pages. We don't like them and refuse to use them.
A. We do NOT use, or authorize any pop-up, or pop-under advertisements of any kind with our web pages.
B. When clicked, some of the photos and some of our information pages open in a pop-up window.
8.6. Cookies
A. We don't like using cookies. However, there will be cookies for the on-line shopping cart system, or PayPal when they are installed. There could also be cookies from a link, or links on our web site. Unfortunately, we have no control over these cookies.
B. We do NOT use tracking cookies. We do NOT track your internet usage, it's none of our business what web sites you visit! However as much as we don't like it, we have no control over cookies from third parties such as PayPal, credit card merchant services, or links on our web pages, etc.
C. There could be cookies if/when we add additional services to the web site, such as a Bulletin Board System (BBS), or other applications. If services or applications that use cookies are added to the web site, additional information shall be posted here.
8.7. On-line payments (when set up).
A. In order to pay by credit or Debt cards through our merchant account, or PayPal service, they will send a cookie to your computer.
B. Please have cookies enabled for our web site, or you will not be able to make purchases from our web site using your credit card.
8.8. Please let us know if you are receiving any pop-up/pop-under advertisement, or other cookies while viewing any of our pages, as they are NOT from us.
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9. SPAM:
9.1. It has come to our attention that our e-mail address has been circulating on SPAM messages.
A. They are NOT from us.
B. Spammer's know how to spoof an email address.
9.2. It is against our company and personal policy to send any unsolicited e-mail (SPAM) to anyone.
A. We consider it a poor business practice, in bad taste and a total waste of everyone's time.
B. We refuse to do it and do NOT authorize the use of SPAM of any kind from our ranch!
C. We don't like SPAM of any kind, including what comes out of a can! YUK !!!
9.3. If we have an ongoing business or personal relationship with you
A. We could from time to time, send you an e-mail, text or snail mail message with updates on our products and services.
B. You can opt-out of these at any time.
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10. Copyright:
10.1. Unless otherwise noted, all photographs displayed on the Rebel Ranch web site are Copyright © by JD or Twila (ranch owners and photographers). These photos are owned by the photographer. All rights are reserved.
10.2. Some photographs and information on this web site are copyright by others and used with their permission.
10.3. No Copyrighted information, including photographs on this web site is to be copied or distributed without permission from the copyright owner.
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11. Ranch Security:
11.1. No Trespassing on ranch property!
A. Violators SHALL be arrested and prosecuted!
B. Violators vehicles SHALL be towed at owner's expense!
11.2. Video and Audio monitoring:
A. Is in use in ALL areas of the ranch.
B. Complies with State of Colorado laws.
C. Shall NOT be sold, or given to anyone!
11.2.1. Exceptions to 11.2.C above:
A. Shall be given to Law Enforcement (includes the Game Warden) and our attorney when necessary for criminal investigation and prosecution of incidents occurring on the ranch.
B. Shall be given to the proper authority's when we are served with proper legal documents issued by a Court of Law governed under the statutes of the State of Colorado, or United States Federal Court. See section 1.3 above.
11.2.2. Shall be used to monitor the livestock and ALL activity on the ranch.
11.2.3. By law, specific areas are excluded from monitoring. [These areas are not listed here.]
11.2.4. Except in the areas referenced by 11.2.3 above, there is NO expected right to privacy while on Rebel Ranch property.
11.2.5. Areas such as, but not limited to the following, may be streamed live over the internet for educational purposes.
A. Apiary (Bee hives)
B. Calving areas
C. Wildlife trails
D. Other areas to be determined (TBD)
11.3. Consent to Video and Audio monitoring is automatic and unconditional:
A. By entering Rebel Ranch property, you automatically and unconditionally consent to being recorded by our security camera and audio monitoring system.
B. By being within the viewing range of the camera in the areas streaming live over the internet, you automatically and unconditionally consent to being recorded and broadcast.
11.3.1. Since consent is automatic and unconditional:
A. If you do not wish to be recorded by our video & audio monitoring system, do NOT enter the Ranch property! Our gates are also being recorded.
B. If you do not wish to be broadcast over the internet, do NOT enter the areas of the Ranch with active web-cams!
11.3.2. While on the ranch, remember to Smile. You're on Rebel-Cam!
11.4. Security Systems
A. ALL ranch buildings.
B. Access roads, driveways and perimeter alarms.
C. Additional security items and locations not listed here.
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12. Smoking, Drugs and Alcohol:
12.1. Rebel Ranch is a Smoke and Drug Free Zone!
A. Smoking and Drugs are PROHIBITED on Ranch property and in Ranch vehicles.
B. There are NO designated smoking areas on the ranch! If you must smoke while visiting, exit the ranch property and do it on the dirt road! And please, pick up your butts!
12.2. Alcohol is PROHIBITED on the Ranch, except at specific ranch functions.
12.2.1 After consuming alcohol, the following are OFF LIMITS
A. All pastures!
B. Ag-buildings, barns, storage sheds, feed storage areas and out-buildings!
C. Ranch equipment!
D. The animals and bees!
E. Basically, everything and every building on the ranch is off limits, except where the specific function is taking place.
12.3. If drinking alcohol, drink responsibly and have a designated driver that is NOT drinking alcohol!
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13. Hunting:
13.1. Effective 1 November 2018, ALL property owned, or leased by the Rebel Ranch, is CLOSED to hunting.
13.2. No hunting on ranch property!
13.3. No parking on ranch property to hunt in the state wildlife area located across the street!
13.4. No Trespassing!
A. Violators of sections 13.1 through 13.4 SHALL be arrested and prosecuted!
B. Violators vehicles SHALL be towed at owner's expense!
13.5. Do NOT call, email or knock on our door to ask for permission to hunt, or park on our property. The answer shall be NO!
13.5.1. We are not against hunting (we like to hunt too). However,
A. For safety reasons, we don't want anyone shooting on the ranch near our animals and buildings!
B. All grass areas of the ranch are used for grazing cattle.
1. There is nothing available to be used as a parking lot for hunters!
2. We don't want the responsibility, or liability for hunter's vehicles on our property!
3. The tires and weight of vehicles cause damage to the grass and compacts the soil!
4. Some vehicles leak fluids, which make an area unsafe and unusable for grazing!
5. There are other reason too numerous to list here.
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14. Ranch Visitation
14.1. Visits are by Appointment Only!
A. Do NOT just show up and expect to be admitted.
B. An appointment is required to view any live animals we have for sale, or to pick up animals you purchased from us.
14.2. To prevent disease transmission to our livestock, All visitors are required to comply with our Biosecurity procedures while on the ranch!
A. Bodily fluids and manure from other cattle can contribute to the spread of disease within the herd, or to another herd if carried on our boots or clothing.
B. Biosecurity is required to prevent disease transmission between ranches and individual groups of cattle on the same ranch.
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